(Juhi Aishwary, Journalist): With the increasing penetration of the internet in the country, banks are offering many types of services to customers. Nowadays, you can do banking with WhatsApp. Many commercial banks across the country like ICICI Bank, HDFC Bank, Kotak Mahindra Bank are offering WhatsApp banking. A major benefit of this is that customers are getting real-time facilities through WhatsApp banking services. One good thing is that there is no charge to use this service. To avail WhatsApp banking service, users do not have to be customers of the bank.
Services offered by lenders through WhatsApp banking:
- Checking account balance
- Last 3 transaction details
- Credit card balance check
- Check credit limit available on credit card
- Block and unblock debit/credit cards anytime, anywhere
- Details of pre-approved loan offer
- Opening InstaSave Account (Savings Account) Online
How to avail WhatsApp banking facility:
Step 1: Save the bank’s WhatsApp number in the contact list and give a missed call.
Step 2: You will get a subscription after placing a missed call. You will get a welcome message from the bank’s WhatsApp number.
Step 3: For any banking service to start a chat through WhatsApp, type a message ‘Hi’. As per the requirement, you can choose the further option.
ICICI Bank
Save the number 8640086400 to your contact list and send ‘Hi’ to start the conversation once you have a secure and interactive menu on your mobile screen through the WhatsApp messaging platform. The bank will give details of whatever facility is available.
HDFC Bank
Send SMS or give a missed call to 70659 70659 from the mobile number registered with the bank. Bank services are available 24/7 x 365 (even on holidays). Save the number 70659 70659 in your contact list and send it by writing ‘Hi’. After sending the message, you will get a welcome message from there!
Kotak Mahindra Bank
Place a missed call on 9718566655 from your mobile number. Save 022 6600 6022 to your mobile contact list. Go to WhatsApp, send a message by writing ‘help’ to know the list of available services.
How to do secure banking
Note that details like financial information, account information are sensitive. Therefore, caution is needed. Users should keep phone and WhatsApp account safe.
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